Frequently asked questions

RizPay Shops gives your business its own shop with its own address. You can list products with variants and stock, take orders, and get paid into your RizPay account after delivery, with shopper protection on every order.

Yes. Shops open by invitation: register your interest and we'll send your invitation, then open your store from the vendor console at vendor.rizpay.shop.

Any products your business sells, including variants like size or colour, with stock tracked per variant.

Orders placed through your shop appear in one place, so you're not tracking sales across chats and screenshots.

No. A customer can complete a purchase on your shop without creating a RizPay account, paying on your payment provider's secure page.

Yes. RizPay Shops connects to your RizPay account, and that is where payments for your orders are released to you.

Every payment is held under shopper protection. After you deliver an order, or your customer collects it, the payment is released when the customer confirms it arrived as expected, or after 7 days if they report no problem. A short settlement hold also applies, so a payment confirmed early is released once that hold has passed. If a customer reports a problem, the payment stays on hold while we look into it, and is then released to you or refunded to the customer.

Open your shop from the vendor console at vendor.rizpay.shop, or register your interest with your business name and email and our team will follow up with an invitation.

Tier 2 means your identity is known to RizPay through your NIN and BVN. Opening a store and running it as a showcase needs no Tier 2 at all: your page goes live and shoppers order by DM. Tier 2 is needed to start selling, that is, to take payments, open checkout and your shop catalogue. You can complete it any time from your RizPay profile, then use Start selling in your dashboard.